Returns & Exchanges

At GiantRobotStore, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Items must be in their original condition with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all original tags and labels are intact to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.